FAQ

Yes. Flow Epoxy Table offers free standard shipping worldwide on eligible furniture orders.

The standard shipping cost is included in the product price. Additional services such as white-glove delivery, inside placement, assembly, installation, special unloading, and storage are not included.

Import duties, customs taxes, brokerage fees, and local government charges are not considered shipping fees and may remain the customer’s responsibility, depending on the destination country.

Some remote islands, restricted areas, or locations without suitable freight access may require an additional delivery charge. If this applies, we will inform you before your order is confirmed.

Custom furniture normally requires approximately 4–5 weeks for production after the final design is approved and the required payment has been received.

International transportation time depends on the destination, shipping method, customs clearance, carrier schedule, and local delivery arrangements.

The total estimated production and delivery time is generally approximately 8–12 weeks, but this is not a guaranteed delivery date.
Shipping and delivery times vary by destination and are estimates only. Exact arrival dates cannot be guaranteed due to customs procedures, weather, carrier schedules, port conditions, and other circumstances outside our control.

Free worldwide shipping covers the standard transportation cost only.

Import duties, customs taxes, VAT, brokerage fees, port charges, inspection fees, and other government or destination-country charges are not included unless they are specifically listed as included in your written quotation.

Customers are responsible for providing any information or documents required for customs clearance.

For furniture shorter than 90 inches, unloading from the delivery vehicle is generally included where the local delivery service supports it.

For furniture measuring 90 inches or longer, the customer is responsible for arranging safe unloading. We recommend having 3–6 capable people or suitable lifting equipment available.

Standard shipping does not include inside placement, unpacking, assembly, installation, packaging removal, or stair carrying.

Delivery services may vary by country and local carrier.

White-glove delivery may be available in selected locations at an additional cost.

For eligible U.S. orders, standard white-glove service rates are:

• Up to 96 inches: $600
• 97–108 inches: $800
• 109–120 inches: $1,000
• Over 120 inches: $1,400

For destinations outside the United States, availability and pricing must be confirmed separately.

Once your order has shipped, we will provide the available tracking, freight, or delivery information by email.

For large furniture shipments, tracking may not update as frequently as regular parcel delivery. The local carrier may contact you directly to arrange customs clearance or a delivery appointment.

For assistance, contact support@flowepoxytable.com.

A $100 design deposit is required to begin a personalized design.

If you approve the design and proceed with the order, the full $100 will be deducted from your project total. If you are not satisfied and decide not to proceed before approving the design or authorizing production, the $100 deposit will be refunded.

After you approve the design, materials, dimensions, and quotation, we will provide the project invoice.

The $100 design deposit will be deducted from the total, and the required project payment will be shown clearly on the invoice.

Available payment methods will be displayed during checkout or listed on your project invoice. Payment availability may vary depending on the order amount, destination, and transaction method.

Contact support@flowepoxytable.com if you need assistance completing a payment.

Our online store is powered by Shopify. Payments are processed through secure third-party payment providers, and Flow Epoxy Table does not normally store complete credit or debit card details.

Applicable taxes may be calculated during checkout or shown on your invoice.

For international orders, import duties, customs fees, taxes, brokerage fees, and local charges are normally the customer’s responsibility unless specifically included in the written quotation.

A custom order may only be canceled before the final design is approved and production is authorized.

Once the design has been approved, materials have been allocated, or production has begun, the order cannot normally be canceled or refunded.

Custom-made, personalized, and modified products cannot normally be returned or exchanged because they are manufactured according to the customer’s approved specifications.

This does not affect claims involving confirmed manufacturing defects, incorrect products, or shipping damage.

Eligible in-stock, non-customized products may be returned within 30 days of delivery with prior authorization.

The customer is responsible for return shipping, and a 35% restocking fee applies to approved non-defective returns.

Contact us within 7 days of delivery at support@flowepoxytable.com.

Include your order number, a description of the issue, photographs of the complete furniture and packaging, and a video when necessary. Keep all packaging until we complete our review.

We do not offer direct exchanges.

Eligible in-stock products must first be returned according to our Refund Policy. You may then place a separate order for another product. Custom-made products are not eligible for exchange.

You can customize:

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  Furniture type and dimensions
  
• 
  Wood species
  
• 
  Resin color and transparency
  
• 
  Resin design
  
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  Tabletop shape
  
• 
  Edge and corner style
  
• 
  Wood placement
  
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  Surface finish
  
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  Legs and base
  
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  Power outlets
  
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  Cable management
  
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  LED lighting
  
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  Other functional features

Complete our customization form and provide your preferred furniture type, dimensions, wood, resin color, style, delivery location, and reference images.

Our team will review the information and contact you about the design and quotation.

ur standard production time is approximately 4–5 weeks after the final design is approved and the required payment has been received.

Large, complex, or commercial orders may require additional time. Shipping time is separate from production time.

Yes. We can provide photographs or videos during important stages, including wood selection, layout, resin casting, sanding, finishing, and final inspection.

Yes. Depending on material availability, we can provide wood and resin options for your project.

Because natural wood has unique grain, tone, knots, and edges, the final furniture will have natural variations.

Yes. Flow Epoxy Table works with interior designers, architects, furniture retailers, distributors, hotels, restaurants, contractors, offices, and commercial project developers.

We provide custom manufacturing, project quotations, wholesale supply, and OEM and ODM services.